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ServiceNow’s Bob Osborn: ‘Service-Aware Enterprise’ Can Help Agencies Understand Security Risks

Bob Osborn

Bob Osborn, chief technology officer for federal at ServiceNow (NYSE: NOW), has said that federal agencies should implement a “service-aware capability” to understand security risks and increase awareness of real-time computing boundaries as they receive and process data derived from internet-connected devices.

Osborn wrote that agencies seeking to maintain contextual risk awareness and gain real-time visibility should adopt platform-based applications that work to leverage artificial intelligence, automation and service-aware configuration management database.

He also advised agencies to keep pace with the latest technology tools and field a platform designed to deliver enterprise-class cloud applications through the adoption of a subscription-based model to the acquisition process.

Osborn also discussed how machine learning and AI platforms help drive the service-aware enterprise and allow agencies to manage their internet-of-things initiatives.

“The service-aware enterprise must recognize the device, its location and its owner’s authority to access various data from our computing environment,” he added.

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