Karen Shields, a Centers for Medicare and Medicaid Services veteran, has been appointed vice president of health sector at Serco Inc. — the British contractor’s North American arm.
She will oversee efforts to grow a portfolio of consulting, operational and business processing platforms designed to help customer agencies deliver healthcare services to citizens, Serco said Monday.
Dave Dacquino, Serco Inc. chairman and CEO, said Shields’ knowledge of government operations and policies and thought leadership would help the company pursue growth opportunities in the health care services sector.
Shields has more than three decades of leadership experience in both public and private sectors and previously served as deputy director of CMS’ center for consumer information and insurance oversight.
She also held other leadership roles at CMS such as executive for operations, director of customer liaison and support services division and head of the consumer information insurance systems group.
Shields spent nine years as a senior support services manager at Lockheed Martin (NYSE: LMT), where she provided assistance to federal agencies.
Prior to Lockheed, she served as an assistant VP at investment management firm Legg Mason (NYSE: LM).