In league with Capgemini and Orange Business Services (OBS) Serco has received a new contract to provide IT support services to the European Space Agency (ESA). The €55 million quinary agreement has flexibility for a two-year extension, beginning on the first of July.
Conditional to this contract Serco will be able to give their European cohorts a diverse selection of Workplace Support services, spread from the organization’s five major sites in Italy, Germany, the Netherlands and Spain to their headquarters in France.
Their responsibilities across the pond include, but are not limited to: IT Fleet Management, Mobile Device Management, Asset Management and Web Conferencing services, in addition to their migration and management of Messaging and Collaboration tools and applications within the Private Cloud. Serco will also have a personable, on-site Local Helpdesk functionality in each of their locations abroad, allowing for users to ‘walk-in’ and speak with a local representative.
Referring to their innovative philosophy as ‘Virtualization, ‘ Serco aims to use technology to enhance workplace infrastructure, making it that much more successful.
The new vision of ESA’s handling of service providers is to build up focus on IT and integrated solutions. The Serco-ESA IT consortium will be made an example in how to make effective use of synergy in the application thereof to the industries of space and technology, providing operations and maintenance capabilities and a strong backbone in engineering and managerial support to ESA’s Earth Observation program.
“We are delighted to support further the important work of the European Space Agency through the award of this new contract, ” Managing Director of Serco’s European Institution business Michael Alner said. “Our experienced team put forward a strong solution to provide a high quality and cost effective service, where we now look forward to working alongside ESA and our consortium partners to put these plans into action.”