Serco’s Louis Montgomery, VP of human resources, spoke with ExecutiveBiz about a number of topics, including the challenges he faces in his role:
“One of the biggest challenges frankly is staffing, ” Montgomery said. “Government services is an industry that is completely reliant on matching the right people with the right tasks. It is one thing to win a new contract, but ultimately to be successful, you must have the people with the needed skills and expertise. Consequently, recruiting and retaining staff is a significant challenge for every company in this industry. Another challenge is that a very large portion – of our people – work on-site at government locations. They work on government computers behind secure firewalls, so just communicating with them is a challenge. Providing development opportunities for these employees is also a challenge because you can’t just say we are going to take you off your job … you go to a classroom in order to give you training.”
Click here to read the whole interview.
