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Steve Walters, former general manager of the federal civilian business at Microsoft (Nasdaq: MSFT), has joined ServiceNow (NYSE: NOW) as vice president of the cloud software provider's federal group....

Jonathan Alboum, principal digital strategist for the federal government at ServiceNow (NYSE: NOW), said  digitizing workflows could help government agencies enable their employees deliver seamless customer experiences to citizens during a crisis. “It’s important to digitize office workflows ahead of time so that those processes can seamlessly...