
Jonathan Alboum, principal digital strategist for the federal government at ServiceNow (NYSE: NOW), said digitizing workflows could help government agencies enable their employees deliver seamless customer experiences to citizens during a crisis. “It’s important to digitize office workflows ahead of time so that those processes can seamlessly...
Carahsoft Technology has received a potential five-year, $76.9 million contract to deliver ServiceNow software licenses and support to the Library of Congress. LoC disclosed the single-award, firm-fixed-price contract in a FedBizOpps award notice posted Friday. Carahsoft acts as the master government aggregator and distributor of ServiceNowR...
Bob Osborn, chief technology officer for federal at ServiceNow (NYSE: NOW), has said that federal agencies should implement a service-aware capability to understand security risks and increase awareness of real-time computing boundaries as they receive and process data derived from internet-connected devices. Osborn wrote that agencies seeking...