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TYSONS CORNER, VA, Jan. 10, 2022 — Jonathan Alboum, a ServiceNow (NYSE: NOW) principal data strategist, has noted changes in federal workforces and citizen services over the last two years and outlined ways on how the government could keep its digital transformation momentum, ExecutiveBiz reported Wednesday. Alboum said the government should inves...

ServiceNow (NYSE: NOW) has received a five-year contract to help the Internal Revenue Service consolidate and modernize a dozen outdated agency systems into one platform using a low-code development approach. The company said Tuesday it will integrate cloud-based technologies to update workflow management, incident assessment documentation and taxpa...

Dan Wallace, former senior director of ServiceNow‘s federal civilian business, has elevated to the position of area vice president within the same unit, FedHealthIT reported Monday. In his LinkedIn profile, Wallace noted that he works with federal civilian customers to help them implement the company’s cloud computing platform, align the...

TYSONS CORNER, VA, November 6, 2020 — Jonathan Alboum, principal digital strategist of ServiceNow's federal arm, said government organizations that have shifted to telework amid the coronavirus pandemic should recognize the importance of digital processes and workflows to ensure public service delivery, ExecutiveBiz reported Oct. 16....

Steve Walters, former general manager of the federal civilian business at Microsoft (Nasdaq: MSFT), has joined ServiceNow (NYSE: NOW) as vice president of the cloud software provider's federal group....

Jonathan Alboum, principal digital strategist for the federal government at ServiceNow (NYSE: NOW), said  digitizing workflows could help government agencies enable their employees deliver seamless customer experiences to citizens during a crisis. “It’s important to digitize office workflows ahead of time so that those processes can seamlessly...