FEMA to Award Follow-On Call Order for Contact Center Support

The Federal Emergency Management Agency plans to award a call order under a blanket purchase agreement to provide contact center support to respond to a surge of incoming calls during disaster response efforts.

According to a notice published Tuesday on the Acquisition Planning Forecast System, the proposed call order will require the vendor to perform data entry for businesses and individuals impacted by disasters and provide up to 147,000 production hours per week.

The Department of Homeland Security’s FEMA expects the follow-on order to be worth over $100 million and anticipates contract award to occur by the first quarter of fiscal year 2025.

Work will be performed in multiple locations and run through March 7, 2025.

General Dynamics Information Technology, ITCON, Maximus and TTEC hold spots on the Outsourced Contact Center Contract, or OC3 BPA.

In October 2023, Maximus received a 12-day call order from FEMA for contact center support to assist the agency in its disaster response activities in Hawaii.

Register now for the Potomac Officers Club’s 2024 Homeland Security Summit on Nov. 13 to learn more about technology initiatives to protect the country amid the evolving geopolitical landscape.