Jeneanne Rae, founder and former CEO of Motiv Strategies, has joined Deloitte‘s consulting business asÂ federal customer experience leader for the civilian sector.
Deloitte said Monday that Rae will concentrateÂ onÂ theÂ developmentÂ and implementation of service design-focused CX programs for more thanÂ 22 federal civilian agencies.
“Jeneanne’s background in revolutionizing CX and proven track record of innovation makes her an excellent resource for our federal clients who are at different phases in their CX journey,” said Dan Helfrich, a principal and federal services practice leader at Deloitte.
SheÂ established Motiv Strategies to provideÂ consulting services, service design and CX support toÂ Fortune 100, nonprofit and government clients.
RaeÂ previously worked at Georgetown University’s McDonough School of Business asÂ an adjunct professor andÂ at Palo Alto, California-based design companyÂ IDEOÂ as aÂ member of the executive team.
SheÂ also co-founded consulting firm Peer Insight, where she also served as a key partner in charge of the company’sÂ business development and thought leadership programs.