James Ward, vice president of regulated industries at Talkdesk, said agencies seeking to transform the contact center to improve the citizen experience while allowing agents to handle more complex requests should consider adopting cloud technology powered by artificial intelligence, machine learning and analytics. “Moving systems and processes int...
Noble Supply and Logistics, a small business headquartered in Massachusetts, has won a potential $263.4 million contract to supply weapon hardware and spare parts to four U.S. military branches. The Defense Logistics Agency received two responses via a competitive acquisition process for the fixed-price, indefinite-delivery/indefinite-quantity contr...
The Defense Counterintelligence and Security Agency is working with other agencies to replace the periodic reinvestigation of federal employee and contractor security clearance holders with a continuous vetting process as part of the Trusted Workforce 2.0 framework. DCSA — which took over the responsibility for the management and operation of ...
Jean Lewis, a more than 30-year government business development leader, has been named vice president of strategic growth at Alpha Omega Integration, a Vienna, Virginia-based provider of information technology and business consulting services to customers in public and commercial sectors. She will bring to Alpha Omega her decades of experience in di...
The U.S. Air Force is seeking potential sources of information technology and network services to support the branch’s operations in Europe and Africa, according to a notice posted on SAM.gov. USAF expects the European-wide IT and Enterprise Network Services contract to have a ceiling value of $1 billion over 10 years. A potential contractor w...
Tyler Grinnell, former director of launch and recovery operation at SpaceX, has joined Virgin Orbit to serve as vice president of flight and launch activities. He will be responsible for driving team operational pacing and efficiencies to help Virgin Orbit keep up with a growing customer base for flight and launch services, the company said...
Phebe Novakovic, chairman and CEO of General Dynamics (NYSE: GD) and a 2021 Wash100 Award winner, believes in the patriotism of her role as head of the Reston, Virginia-based aerospace and defense company that supports U.S. policy and the mission of the Department of Defense, The Wall Street Journal reported Friday. “It is our moral...
Blake Nelson, who led defense and civilian programs at service management company Pragmatics, has joined Science Applications International Corp. (NYSE: SAIC) as vice president responsible for the management of cloud platforms and services in support of the company’s digital transformation business, G2Xchange FedCiv reported Friday. As SAIC...
Clinton Bickett, chief financial officer of global mission services business unit at PAE (Nasdaq: PAE), has been appointed by the board of directors as interim president of the business unit, effective July 6. The move comes after Charles Anderson, a retired U.S. Army major general, stepped down as president of global mission services Thursday, June...
Angela Heise, a more than two-decade information technology and cybersecurity veteran, has joined Microsoft’s (Nasdaq: MSFT) worldwide public sector organization as corporate vice president for defense and intelligence. Julia Glidden, CVP for Microsoft’s worldwide public sector, announced Heise’s appointment in a LinkedIn post Friday. Heise pr...
