
Jenny Berarducci, regional vice president of customer success at Salesforce (NYSE: CRM), has said a cloud-based tool provides government agencies the capability to improve the customer experience and earn the public’s trust, which is key to any mission. Berarducci wrote about the need for agencies to implement a flexible technology that could enab...
Executive Mosaic is pleased to present Susan Penfield, executive vice president and chief innovation officer of Booz Allen Hamilton, as an inductee into the 2020 Wash100 Award for leading the firm’s innovation strategy and spearheading philanthropic initiatives. This marks Penfield’s third Wash100 Award....