Trevor DeLew, head of federal at Qualtrics, and Bobbie Browning, chief federal strategist at the company, have said federal agencies should know and understand citizen experiences to change the way they deliver services to the public. DeLew and Browning wrote that agencies should œrecognize the role their reputation plays in mission achievement...
Bob Beck, vice president and general manager of IPsoft Government Solutions, has said government agencies should adopt cognitive technologies and other artificial intelligence platforms to facilitate the delivery of services to citizens. Beck wrote that virtual cognitive assistants work to automate routine activities and address citizens™ needs...
Natalie Fedie, vice president of customer success at cloud platforms provider Granicus, has said government agencies that seek to facilitate citizen engagement should map the œcitizen journey. Fedie wrote that in order to map the citizen journey, agencies should know the methods used by the public to interact with a government institution or se...
Sean Brophy, regional vice president of public sector sales at Tableau Software (NYSE: DATA), has said government agencies seeking to develop an interactive, self-service tool should encourage citizens to serve as change agents by allowing them to ask questions through data access and adoption of new technology platforms. Brophy wrote that agen...
John Landwehr, a vice president and public sector chief technology officer at Adobe Systems (Nasdaq: ADBE), has said government agencies should leverage analytics and open standards to change the way they deliver information and services to citizens. Landwehr wrote that analytics tools, for instance, work to facilitate access to data that citizens n...
Mary Lou Prevost, vice president of state and local government and education at CA Technologies (Nasdaq: CA), has said state government agencies should adopt a single identification system coupled with automation platforms to facilitate the delivery of services to citizens. Prevost wrote that an automation-equipped single ID system could help reduce...
Kevin Paschuck, chief operating officer and senior vice president of public sector and aerospace and defense business unit at Salesforce (NYSE: CRM), has said agencies should deploy cloud technology platforms to facilitate interactions with citizens and advance delivery of services. Paschuck wrote cloud platforms work to help agencies direct resourc...
Tim Bock, Dell public alliance manager at Virtustream, has said government agencies should understand scale and know the differences between a government-purchased and a cloud-native application before moving apps to a cloud environment. Bock wrote that agencies should establish a œcloud strategy that begins with understanding whether it i...
John De Santis, chairman and CEO of HyTrust, has said government agencies should adopt a strategic approach to security when moving to the cloud through the implementation of security platforms and controls that work to œenforce security policy against cyber threats. œBy deploying software to continuously enforce policies in real time...
Carmen Krueger, senior vice president and general manager of cloud operations at SAP (NYSE: SAP) National Security Services, has said government agencies should develop a plan before moving to the cloud in order to determine how cloud adoption would impact service delivery, business processes and mission. Krueger wrote that agencies s...
