Military OneSource delivers centralized support services to about 4.7 million active-duty service members and their families worldwide, functioning similarly to a commercial employee assistance program.
The program provides 24/7 access to information, referrals and non-medical counseling through multiple channels, including phone, email, online platforms, secure messaging, artificial intelligence-enabled chatbots and in-person sessions upon request.
What Services Will Leidos Deliver?
Under the contract, Leidos will support a broad scope of services tied to program operations and user engagement, including:
Program management
Call center operations and support
IT operations and platform management
Counseling and coaching services
Strategic outreach
The contract reflects continued demand for integrated digital and human support services for military communities, combining traditional assistance channels with AI-enabled tools.
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