Author: Mary-Louise Hoffman|| Date Published: October 15, 2021
The Centers for Medicare and Medicaid Services is looking for small businesses that could develop courseware for contact center workers tasked with assisting beneficiaries of federal health care programs.
Interested vendors have until Nov. 19 to submit proposals for the CMC Contact Center Training and Content contract opportunity, the agency said in a SAM notice posted Tuesday.
CMS seeks course materials intended to educate customer service representatives at multichannel contact centers.
The contract will have a one-year base period of performance, followed by four one-year option periods.
The agency noted that its 1-800 hotline for Medicare and Marketplace services processed 42 million calls during 2019.
Antenna Research Associates has appointed Jay Abendroth, a seasoned defense electronics executive, as chief growth officer to lead business development…
Precise Systems has appointed Michael “Mike” Risik as vice president of business development. The Lexington Park, Maryland-based company said Wednesday Risik will…
Aerospace and defense technology company Merlin has closed its business combination with Inflection Point Acquisition Corp. IV, a special purpose acquisition company…
Raytheon, an RTX business, has received a potential $212.1 million cost-plus-fixed-fee contract to provide operations and maintenance services for a relocatable over-the-horizon…
