Author: Jane Edwards|| Date Published: August 11, 2020
Tahera Zamanzada, director of digital strategy for the global public sector at Salesforce (NYSE: CRM), said the COVID-19 pandemic has prompted government agencies to advance digital transformation and deliver better customer service through the adoption of cloud platforms.
“The digital customer experience in government benefits tremendously from cloud technology because it supports mobile solutions in ways that otherwise would not exist and leads to much higher adoption rates plus happier customers,” Zamanzada wrote. “Cloud can also handle the fluctuating bandwidth of demands so that agencies can scale up or scale down as needed.”
She noted that agencies should work to provide citizens with an omnichannel experience to facilitate communications and interaction with the government and use artificial intelligence platforms to gain deeper understanding of their customers in order to better meet their needs.
“They can use those insights to create human-centered design frameworks as part of their digital transformation plans while they continue to fine-tune their business processes and home in on mission effectiveness,” Zamanzada added.
Zamanzada called on agencies to empower their employees to deliver better customer experience by providing them a role in selecting intuitive platforms and strive to achieve the “digital government of the future.”
“The digital government of the future is secure, seamlessly interconnected and organized around the customer. That means the experience should be tailored to each user who logs into an agency’s site,” she said.
Brian Meyer, federal field chief technology officer at Axonius Federal, said cybersecurity asset management could help government agencies make dozens…
“Technology transformation company Red River has acquired Invictus International Consulting to expand its cybersecurity and enterprise modernization capabilities to support…
Synergy ECP, a software engineering, cybersecurity and systems engineering services provider, has acquired NetServices, a company offering secure, mission-focused technology services. The…
Precision Aerospace & Defense Group and FACT II Acquisition, a special purpose acquisition company, have signed a definitive business combination agreement to…
LMI has announced the acquisition of intellectual property and advanced capabilities to broaden its in-transit visibility and asset tracking services for…
