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Brian Flood/DecisionPoint

DecisionPoint Books $60M VA Customer Experience Tech Support Contract; Brian Flood Quoted

DecisionPoint will update a customer experience management tool for the Department of Veterans Affairs under a five-year, $60 million contract.

The indefinite-delivery/indefinite-quantity award involves deploying an enterprise software-as-a-service platform to transform VA’s interaction with military veterans and their families, the company said Wednesday.

DecisionPoint and software provider Medallia will collaborate on the Enterprise Customer Experience Suite modernization project.

“It is a privilege for DecisionPoint to play an essential role in supporting critical programs designed to enhance the quality of lives of millions of veterans,” said Brian Flood, founder and CEO of DecisionPoint.

Gaithersburg, Maryland-headquartered DecisionPoint is a HUBZone-certified small business that offers operations and maintenance, cybersecurity, information assurance and professional services to the government sector.

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