TYSONS CORNER, VA, August 21, 2019 — Amazon Web Services utilizes a process it calls “working backwards” in its delivery of services to customers including nonprofit organizations, for which the company provides website, scholarship and back-office support services, ExecutiveBiz reported Aug. 14.
In order to have a clearer picture of the support AWS will provide and the way to deliver that support, the company “works backwards” by writing an internal statement, likened to a press release, discussing the completion of the project before it has even begun, SiliconAngle reported Aug. 13.
“It’s a really great exercise because it helps you focus on the mission and sets the stage for delivery in the future. The customer is at the center of that,” Levy told the publication during AWS’ Imagine event last week.
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