CSRAÂ (NYSE: CSRA) has received a potential $166.9 million task order to manage the enterprise service operations center of the Defense Intelligence Agency.
The companyÂ said WednesdayÂ itÂ will also integrateÂ and standardize remote and in-field customer support processesÂ at ESOC.
The centerÂ is comprised ofÂ self-help knowledge portals as well as remote service desk resolution support and in-field customer engagement support for the Defense Departmentâs intelligence information systems customers worldwide, CSRA noted.
The orderÂ has a one-year base period and four and a half option years and was awarded through theÂ DIAâs Enhanced Solutions for the Information Technology Enterprise contract vehicle.
Leigh Palmer, executive vice president of CSRA’s intelligence group, said the company will act as the first point of contact to resolve technical issues and help DIA customers seek ideasÂ via self-help knowledge portals.
CSRA will perform work at various government locations globallyÂ and atÂ the company’s new integrated technology center in Bossier City, Louisiana, scheduled to open in fall 2016.