CSRA (NYSE: CSRA) has received a potential $166.9 million task order to manage the enterprise service operations center of the Defense Intelligence Agency.
The company said Wednesday it will also integrate and standardize remote and in-field customer support processes at ESOC.
The center is comprised of self-help knowledge portals as well as remote service desk resolution support and in-field customer engagement support for the Defense Department’s intelligence information systems customers worldwide, CSRA noted.
The order has a one-year base period and four and a half option years and was awarded through the DIA’s Enhanced Solutions for the Information Technology Enterprise contract vehicle.
Leigh Palmer, executive vice president of CSRA’s intelligence group, said the company will act as the first point of contact to resolve technical issues and help DIA customers seek ideas via self-help knowledge portals.
CSRA will perform work at various government locations globally and at the company’s new integrated technology center in Bossier City, Louisiana, scheduled to open in fall 2016.