A business unit of General Dynamics (NYSE: GD) has been awarded a potential five-year, $430 million contract to helpÂ theÂ U.S. Census BureauÂ build, test and operate a multichannel contact centerÂ to support theÂ 2020 Census Questionnaire Assistance program.
General Dynamics Information Technology will also provide its Customer Experience Platform as well as train staff and integrate systemsÂ for theÂ CQA contact center, the company said Friday.
Marcus Collier, senior vice president for GDIT’sÂ health and civilian solutions division, said the businessÂ aims to help the bureau prepare for the next decennial countÂ through the contract.
The unit alsoÂ provided data capture management and citizen contactÂ operations services in support ofÂ the bureau’s decennial censusÂ in 2010.
During that time, GDIT worked toÂ process more than 75 million surveyÂ forms and managedÂ more than 11.5 million citizen contacts, General Dynamics noted.