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In 2021, President Biden issued an Executive Order calling on agencies to elevate the experience of individuals using government services. Since then, federal organizations have heightened their focus on the customer experience, or CX, for both the public and internal employees. During a panel discussion at the Potomac Officers Club’s The CX Imp...

The Department of Defense is perpetually concerned with how to best diffuse and counteract missile threats from near-peer adversaries. Hence, systems like the U.S. Army’s Indirect Fire Protection Capability, or IFPC. This deterrence mechanism is meant to dispose of incoming cruise missiles and drones and protect fixed and semi-fixed targets from ...

In the age of manufacturing turbulence and ever-intensifying cybercrime, the U.S. Department of Defense is finding it more important than ever to tap into the resources of the private sector. The Pentagon issued its very first National Defense Industrial Strategy, or NDIS, earlier this month in a move to shape and bolster its relationship ...

By Chuck Brooks, President of Brooks Consulting International Protecting the frontier of space systems is unquestionably a security priority for governments and industry. Due to our increasing reliance on space, and particularly satellites, for communications, security, intelligence and business, satellite and space cybersecurity is becoming increas...

Customer experience, or CX, is increasingly appearing on agency leaders’ priority lists. Dana Chisnell, executive director for the Customer Experience Directorate at the Department of Homeland Security, spoke about the importance of CX for DHS and within the broader federal government ecosystem during the Potomac Officers Club’s CX Imperative Fo...

Firefly Aerospace has been qualified to compete for task orders under a potential 10-year, $700 million contract to provide its Alpha rocket to launch small satellites for the National Reconnaissance Office. The company will serve as a launch service provider under the Streamlined Launch Indefinite Delivery/Indefinite Quantity Contract to deploy NRO...

In today’s ever-changing federal landscape, technologies like artificial intelligence and 5G are the future, and they’re already unlocking new opportunities and capabilities across a wide range of federal missions. In this Executive Spotlight interview, Hitachi Vantara Federal Chief Growth Officer Phil Fuster explained which technologies, t...

General Dynamics (NYSE: GD) has reported fourth-quarter revenue of $11.7 billion, a 7.5 percent increase over the same period a year ago and disclosed quarterly net earnings of $1 billion and diluted earnings per share of $3.64. An earnings statement published Wednesday states that General Dynamics' aerospace segment obtained orders worth $3.2 ...