Shannon Sullivan, director of federal at Google Cloud, said government agencies seeking to achieve cloud security and create multicloud environments should establish partnerships with commercial cloud providers, transition to open-source tools and adopt a zero trust framework....
Peter Durand, vice president of public sector at Acquia, said adopting cloud-based technologies could help government agencies securely facilitate interactions with citizens and manage applications in the cloud....
Tahera Zamanzada, director of digital strategy for the global public sector at Salesforce (NYSE: CRM), said the COVID-19 pandemic has prompted government agencies to advance digital transformation and deliver better customer service through the adoption of cloud platforms....
Russell Brodsky, director of government sales at Nuance (Nasdaq: NUAN), said adopting biometric-based authentication systems and engagement technologies could help agencies offer a seamless and secure experience for citizens....
Habib Hourani, a solutions engineer at San Francisco-based identity management services provider Okta (Nasdaq: OKTA), said having deeper insights into employees and citizens could help agencies achieve frictionless and secure authentication and improve customer experience....
David York, senior vice president of the U.S. public sector at Genesys, said implementing cloud platforms and artificial intelligence could help government agencies improve the customer experience even in a crisis like the COVID-19 pandemic....
Jonathan Alboum, principal digital strategist for the federal government at ServiceNow (NYSE: NOW), said digitizing workflows could help government agencies enable their employees deliver seamless customer experiences to citizens during a crisis. “It’s important to digitize office workflows ahead of time so that those processes can seamlessly...
Jonathan Benett, technical director of digital government solutions at Adobe (Nasdaq: ADBE), said the COVID-19 pandemic has highlighted the need for agencies to implement a digital-first mindset. “Such an approach puts the needs of customers at the heart of everything an agency does, and that includes supporting the employees who serve citizens, ...
Monica McEwen, vice president of public sector at ThoughtSpot, said search-driven analytics could help government agencies enable nontechnical personnel to leverage the power of artificial intelligence in deriving insights from large data volumes....
Chad Cisco, general manager of federal business at DataRobot, said artificial intelligence could help glean insights from massive amounts of data and agencies could allow their employees to take advantage of AI through the use of automated machine learning....
