Ranil Dassanayaka, vice president of architecture and engineering for government, education and health care sector at VMware (NYSE: VMW), said government agencies should adopt a more holistic approach to managing multiple cloud environments to enhance operational efficiency, control costs, accelerate service delivery and improve security. “Managem...
Jeremiah Sanders, federal strategist at VMware (NYSE: VMW), said agencies looking to advance modern app development should solicit feedback from users to build user-centric apps that could make tasks easier. “In the government, modern app development is a mission imperative that encourages the use of common tools, saves time and money, enhances cy...
Henry Fleischmann, director of government, education and healthcare solutions architecture at VMware (NYSE: VMW), said agencies seeking to protect critical assets from cyberattacks should adopt an end-to-end security framework that includes a zero trust approach. Fleischmann wrote that with zero trust, organizations should assume that a breach withi...
Phil Kippen of VMware (NYSE: VMW) and Chris Thomas of Dell Technologies (NYSE: DELL) said 5G enables government agencies to adopt cloud-native, distributed edge architectures and other technologies that could help them quickly come up with new services to respond to customers’ needs, improve the user experience and streamline activities. Thomas an...
James Ward, vice president of regulated industries at Talkdesk, said agencies seeking to transform the contact center to improve the citizen experience while allowing agents to handle more complex requests should consider adopting cloud technology powered by artificial intelligence, machine learning and analytics. “Moving systems and processes int...
Thomas Saracene, senior director of digital transformation in the global public sector business at Salesforce (NYSE: CRM), said government agencies looking to advance digital engagement to improve citizen experience should take a customer-centric approach. “Digital engagement should be informed by data and designed around the customer, not around ...
Kale Fluharty, director of federal at Liferay, said government agencies looking to create better digital experiences for users should adopt a platform that allows them to update external- and internal-facing websites that comply with mandates like the 21st Century Integrated Digital Experience Act. Fluharty wrote how Liferay implemented the principl...
Patrick Moore, vice president for business development at Granicus, said listening to the voice of citizens could help government agencies as they transform digital services to improve customer experience. “As the power of the customer’s voice reaches government, agencies that are savvy listeners and can integrate customer feedback into their...
Micah Maryn, senior solutions engineer at Akamai Technologies (Nasdaq: AKAM), said edge computing could help government agencies improve the experience of citizens and employees on any device while enhancing security. Maryn discussed how edge computing platforms like Akamai Edge improve performance and security by reducing the distance between the d...
Jonathan Benett, technical director for government solutions at Adobe (Nasdaq: ADBE), said government agencies seeking to improve the customer experience need a strategy that enables employees at each touchpoint in a citizen’s journey. “Improving the digital experience involves ensuring that citizens, businesses and employees can all solve their...
