Perspecta Continues Federal Student Aid Contact Center Support Under $98M Contract; Rocky Thurston Quoted

Perspecta (NYSE: PRSP) has secured a three-year, $98.4M contract to help the Department of Education manage inquiries about federal scholarships and other forms of academic financial assistance via an omnichannel contact center.

The company said Tuesday it will continue to support the Federal Student Aid Information Center using web, mail and voice applications.

"FSA constituents depend on us to provide effective and responsive customer service across all mediums," said Rocky Thurston, senior vice president and general manager of Perspecta's civilian, state and local business unit.

Almost 600 contact center agents and support personnel from the company have helped the department manage more than 23M multichannel interactions under the FSAIC program.

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