According to an award notice published Thursday on the Federal Procurement Data System, VA’s Technology Acquisition Center in New Jersey launched a full and open competition and received three offers for the Enterprise Service Desk Tier One Support contract.
The contract awarded to General Dynamics’ (NYSE: GD) IT business has a base term worth approximately $13.9 million and four option years that could run through Sept. 29, 2029.
According to a request for information issued in March, the vendor will oversee the end-to-end ticketing of all approved VA tech platforms and provide the ability to remotely manage and address issues related to the department’s desktops, notebooks, laptops and software.
Remote management services include maintenance and troubleshooting of operating systems and related applications electronically to reduce the need to deploy technical personnel and meet approved service requests.
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