Author: Dominique Stump|| Date Published: December 22, 2016
Jerry Dotson
TYSONS CORNER, VA, Dec. 22, 2016 ” Volunteers for the North American Aerospace Defense Command’s Santa hotline will utilize Avaya‘s contact center platform to answer children’s calls from around the world, GovCon Executive reported Monday.
The company said Dec. 15 its Avaya Customer Engagement system will work to power the 23-hour NORAD Tracks Santa hotline to take calls from children regarding Santa Clause’s Christmas eve trip.
œAvaya Government Solutions is pleased to help the North American Aerospace Defense Command keep the NORAD Tracks Santa tradition alive for Santa fans around the globe, said Jerry Dotson, vice president at Avaya™s government solutions sector.
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