Hello, Guest!

Leidos to Help Modernize HUD Contact Center Through GSA CoE Program

Leidos (NYSE: LDOS) has received a contract to help the Department of Housing and Urban Development establish a resource center for the Federal Housing Administration as part of the General Services Administration’s Centers of Excellence initiative.

The company will develop a public-facing omnichannel platform to support a knowledge management process for agency personnel to collect and report data, GSA said Monday.

The agency noted the contract award builds on efforts that were completed during a prior “discovery phase” that involved an assessment of contact center technology, self-service tools, governance approach and business processes.

HUD plans to update IT systems before incorporating technological upgrades into the department's service delivery process.

Video of the Day

GovCon Wire Logo

Sign Up Now! GovCon Wire provides you with Daily Updates and News Briefings about Contract Awards

Related Articles