Salesforce’s Dave Rey Pushes Customer Experience, ‘SaaS First’ for Federal Cloud Strategy Update

Dave Rey

TYSONS CORNER, VA, November 27, 2018 — Dave Rey, executive vice president of Salesforce‘s (NYSE: CRM) public sector business in North America, has urged the government to include customer experience among the goals in its planned update to the federal cloud computing policy, ExecutiveBiz reported Oct. 30.

Rey, a two-time Wash100 awardee, said in Salesforce’s submitted comment on the Office of Management and Budget‘s draft Cloud Smart strategy that agencies should also adopt a decision model centered on placing software-as-a-service platforms as the first technologies to consider in cloud investments.

Among other recommendations, Rey also suggested the “SaaS First” decision model tool as well as vendor viability ratings and evaluation resources to be available for the Federal Risk and Authorization Management Program.

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