ICF to Help Create Customer Experience, Analytics CoEs Under GSA Deals

TYSONS CORNER, VA, April 9, 2018 — The General Services Administration has awarded ICF (Nasdaq: ICFI) two multimillion-dollar contracts to stand up Centers of Excellence for service delivery analytics and customer experience, ExecutiveBiz reported Friday.

The company said Thursday the two projects are part of the Trump administration’s Information Technology Modernization Plan, with each contract having one base year and two option years.

ICF will initially team up with the Agriculture Department to advance a roadmap for the implementation and management of the strategy’s centralized functions, then provide best practices for governmentwide adoption after a review of the roadmap.

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