Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance the customer experience and come up with a customer-centric strategy should start with elevating the employee experience. Peek wrote that "organizations must focus on empowering employees — and they c...
Rob Stein, senior vice president for North America public sector at Salesforce (NYSE: CRM), has said the adoption of cloud could help government agencies deliver improved services to citizens and carry out their missions. “Cloud can co-exist with legacy infrastructure to unlock data that resides in back-office systems, deliver it across the enterp...
Shad Imam, director of solution engineering for federal region at MuleSoft, told Rob Stein, senior vice president for North America public sector at Salesforce (NYSE: CRM), in an interview how government agencies can accelerate the delivery of services and improved experiences to citizens using application programming interfaces....
Matt Goodrich, principal solutions engineer at Salesforce (NYSE: CRM), has said the Federal Risk and Authorization Management Program sets a standardized approach to cloud security in the federal government and its continuous evolution has resulted in agencies starting to realize that the cloud offers better security. Goodrich wrote that agencies no...
Casey Coleman, senior vice president of global government solutions at Salesforce (NYSE: CRM) and a two-time Wash100 award winner, has said agencies should treat citizens as customers, empower employees and build strategic partnerships on the cloud to facilitate the delivery of government services and transform missions. She wrote that treating ci...
Executive Mosaic, the leading executive media and events company in the government contracting “GovCon” industry, announced the 2020 winners of the highly coveted and prestigious Wash100 Award. The full list of winners and more information about the award can be found on Wash100.com. ...
Carmen Krueger, senior vice president of North American enterprise sales at Qualtrics, has said federal agencies seeking to enhance mission outcomes and client satisfaction should begin with improving the employee experience....
Greg Simons, vice president of support services and business development at SAP National Security Services, has said improving customer experience should be part of federal agencies’ digital transformation efforts....
Kevin Richards, vice president and head of U.S. government relations at SAP (NYSE: SAP), has said using data could help agencies track and understand the effectiveness of platforms....
Stephanie Thum, chief adviser of federal customer experience at Qualtrics, has said government agencies need both experience data and operational data to come up with a comprehensive strategy for managing customer experience....
