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Halfaker Team to Help Manage VA Customer Experience Under $244M Contract

A team composed of Halfaker and Associates, Deloitte and Medallia has won a potential five-year, $244M contract to help the Department of Veterans Affairs implement an enterprise-wide customer experience management platform. The industry team will update the surveying and dashboard functions of VA's Medallia-built platform under the Veteran Signals program, Halfaker and Associates said Wednesday.

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