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Tag: customer satisfaction

Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen ExperienceNews

Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen Experience

James Ward, vice president of regulated industries at Talkdesk, said agencies seeking to transform the contact center to improve the
Qualtrics’ Carmen Krueger: Employee Experience Key to Agencies’ Mission DeliveryNews

Qualtrics’ Carmen Krueger: Employee Experience Key to Agencies’ Mission Delivery

Carmen Krueger, senior vice president of North American enterprise sales at Qualtrics, has said federal agencies seeking to enhance mission…