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Tag Archives: customer engagement

Deloitte’s Phong Huynh, Raj Yanambakkam: PaaS Could Help Agency Employees Improve Customer Engagement

Phong Huynh and Raj Yanambakkam of Deloitte have said platform as a service could help government agencies attract and retain employees and advance innovation when it comes to customer engagement. Huynh and Yanambakkam wrote that PaaS works to accelerate transformation by allowing agency employees to focus on citizens and relieving …

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Salesforce’s Mike Daniels: Platform, Customer Engagement Keys to Maximize Agency Cloud Investment

Mike Daniels, senior vice president of public sector sales at Salesforce (NYSE: CRM), said government agencies seeking to maximize the benefits of cloud adoption should select the right platform and focus on how they engage with and deliver services to citizens. “Focusing on customer engagement helps program, business and IT …

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Iron Mountain Opens Customer Service Facility at Underground Campus in Pennsylvania

TYSONS CORNER, VA, Aug. 31, 2017 — Iron Mountain (NYSE: IRM) has unveiled a new $4.5 million customer engagement center that features a 5,600-square-foot facility to accommodate hardware shipments at its underground campus in western Pennsylvania, ExecutiveBiz reported Wednesday. The company said Tuesday the 11,600-square-foot Guardian Gateway will work to serve customers at the Boyers campus, which …

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Salesforce’s Mike Milburn: Federal Agencies Should Adopt Cloud-Based CRM Tools to Manage Citizen Engagement

Mike Milburn, senior vice president and general manager of Salesforce (NYSE: CRM) Service Cloud, has said federal agencies should implement cloud-based customer relationship management platforms in order to facilitate the delivery of services and information to citizens. Milburn wrote CRM platforms in cloud environments also work to help agencies manage …

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Lockheed Subsidiary Gets Award for Support to VA Program; Horace Blackman Comments

TYSONS CORNER, VA, July 19, 2016 — Lockheed Martin‘s (NYSE: LMT) Systems Made Simple subsidiary has received recognition from the Association of Management Consulting Firms for the company’s support for the Department of Veterans Affairs‘ My HealtheVet sustainment program, GovCon Executive reported Thursday. Systems Made Simple earned the association’s 2016 Spotlight Award in …

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