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Tag: customer engagement

Matt Donovan to Join Raytheon’s Intell & Space Business as Customer Engagement Lead; Roy Azevedo QuotedExecutive Moves

Matt Donovan to Join Raytheon’s Intell & Space Business as Customer Engagement Lead; Roy Azevedo Quoted

Matt Donovan, most recently undersecretary of defense for personnel and readiness, will serve as vice president of customer engagement and
Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CXNews

Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CX

Patrick Moore, vice president for business development at Granicus, said listening to the voice of citizens could help government agencies as they
Boomi’s Alan Lawrence: Federal IT Modernization Key to Improve Data Security, Engagement & Mission OutcomesTraditional Media

Boomi’s Alan Lawrence: Federal IT Modernization Key to Improve Data Security, Engagement & Mission Outcomes

Alan Lawrence, vice president of federal at Dell Technologies‘ (NYSE: DELL) Boomi business, said government agencies should shift their focus
Nuance’s Russell Brodsky: Biometric-Based Authentication, Engagement Tech Key to Achieving Seamless Customer ExperienceNews

Nuance’s Russell Brodsky: Biometric-Based Authentication, Engagement Tech Key to Achieving Seamless Customer Experience

Russell Brodsky, director of government sales at Nuance (Nasdaq: NUAN), said adopting biometric-based authentication systems and engagement technologies could help…
Salesforce’s Teresa Smetzer: AI Could Help Agencies Leverage Data, Expedite Gov’t Service DeliveryNews

Salesforce’s Teresa Smetzer: AI Could Help Agencies Leverage Data, Expedite Gov’t Service Delivery

Teresa Smetzer, vice president of national security programs at Salesforce (NYSE: CRM), has said the adoption of artificial intelligence could…
Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer ExperienceNews

Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer Experience

Dan Davis, area vice president for federal civilian sales at Salesforce (NYSE: CRM), has said delivering a seamless service to…
Deloitte’s Phong Huynh, Raj Yanambakkam: PaaS Could Help Agency Employees Improve Customer EngagementNews

Deloitte’s Phong Huynh, Raj Yanambakkam: PaaS Could Help Agency Employees Improve Customer Engagement

Phong Huynh and Raj Yanambakkam of Deloitte have said platform as a service could help government agencies attract and retain
Salesforce’s Mike Daniels: Platform, Customer Engagement Keys to Maximize Agency Cloud InvestmentNews

Salesforce’s Mike Daniels: Platform, Customer Engagement Keys to Maximize Agency Cloud Investment

Mike Daniels, senior vice president of public sector sales at Salesforce (NYSE: CRM), said government agencies seeking to maximize the
Iron Mountain Opens Customer Service Facility at Underground Campus in PennsylvaniaPress Releases

Iron Mountain Opens Customer Service Facility at Underground Campus in Pennsylvania

TYSONS CORNER, VA, Aug. 31, 2017 — Iron Mountain (NYSE: IRM) has unveiled a new $4.5 million customer engagement center that
Salesforce’s Mike Milburn: Federal Agencies Should Adopt Cloud-Based CRM Tools to Manage Citizen EngagementNews

Salesforce’s Mike Milburn: Federal Agencies Should Adopt Cloud-Based CRM Tools to Manage Citizen Engagement

Mike Milburn, senior vice president and general manager of Salesforce (NYSE: CRM) Service Cloud, has said federal agencies should implement