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ViON’s Rob Davies: Set Cloud Vendor, Agency Expectations at SLA Contract Negotiations

TYSONS CORNER, VA, May 2, 2016 — Rob Davies, executive vice president of operations at ViON, has said that service-level agreements must specify potential cloud management issues and define both vendor and customer expectations at the outset, Executive Gov reported Thursday. “[When] you’re in negotiating the contract and those SLAs, …

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