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Tag: call center

CMS Releases Draft RFP for Potential $5.4B Contact Center Operations Support ContractContract Awards

CMS Releases Draft RFP for Potential $5.4B Contact Center Operations Support Contract

The Centers for Medicare and Medicaid Services has issued a draft solicitation for a potential 10-year, $5.4 billion recompete contract…
Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer ExperienceNews

Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer Experience

David York, senior vice president of the U.S. public sector at Genesys, said implementing cloud platforms and artificial intelligence could…
Report: Federal Use of GSA’s IT Schedule 70 Vehicle to Rise in Fiscal 2019Contract Awards

Report: Federal Use of GSA’s IT Schedule 70 Vehicle to Rise in Fiscal 2019

The federal government’s use of the General Services Administration’s Information Technology Schedule 70 to buy IT platforms and services is
6 Companies Secure Spots on $139M HHS IT Support BPAContract Awards

6 Companies Secure Spots on $139M HHS IT Support BPA

The Department of Health and Human Services has awarded six companies positions on a potential five-year, $139 million blanket purchase agreement for