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Salesforce’s John Frank: Collaborative AI Key to Accelerating Government Insight Generation

John Frank, vice president of collaborative AI for industries at Salesforce (NYSE: CRM), said agencies seeking to derive insights from unstructured data should understand the potential benefits of adopting collaborative artificial intelligence.

“For algorithms that combine human and machine processing, collaborative AI tightens the feedback loop so that end users can drive machine intelligence in their natural workflow,” Frank wrote.

He discussed how a platform like Salesforce could help agencies accelerate the process of gaining insights from large volumes of unstructured data.

“Salesforce can enable users to focus on the more creative task of learning about key connections to develop a deeper understanding of the subject, rather than manually querying document repositories,” Frank wrote.

“There are capabilities that automatically formulate queries to find new content in real time and perform rote querying faster than a user could even type a search query,” he added.

Frank also highlighted the importance of evaluating the performance and impact of information retrieval tools on the user experience to better understand the role of collaborative AI in supporting the government.

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