Hello, Guest!
  • Thursday, April 18, 2024
Rocky Thurston Perspecta

Perspecta Continues Federal Student Aid Contact Center Support Under $98M Contract; Rocky Thurston Quoted

Perspecta (NYSE: PRSP) has secured a three-year, $98.4M contract to help the Department of Education manage inquiries about federal scholarships and other forms of academic financial assistance via an omnichannel contact center.

The company said Tuesday it will continue to support the Federal Student Aid Information Center using web, mail and voice applications.

"FSA constituents depend on us to provide effective and responsive customer service across all mediums," said Rocky Thurston, senior vice president and general manager of Perspecta's civilian, state and local business unit.

Almost 600 contact center agents and support personnel from the company have helped the department manage more than 23M multichannel interactions under the FSAIC program.

Video of the Day

Related Articles

SkyePoint Wins Education Department Cybersecurity Support Task Order; Frank Sturek Quoted Contract Awards

SkyePoint Wins Education Department Cybersecurity Support Task Order; Frank Sturek Quoted

SkyePoint Decisions has received $52 million task order to provide cybersecurity risk management and compliance services for the Department of Education’s Office of Federal Student Aid. The company said Wednesday it will identify, analyze and review cyber risks to key FSA enterprise information systems and help the office implement a security authorization program. Work will

GSA Seeks Contractor for Education Department HQ Renovation Project News

GSA Seeks Contractor for Education Department HQ Renovation Project

The General Services Administration has started its bidding process for a project to renovate the Department of Education headquarters in Washington, D.C., as the latter agency seeks to consolidate operations and house 600 additional personnel currently working from leased spaces in other two locations within the capital, Washington Business Journal reported Monday. Four floors of

President Biden Issues COVID-19 Data Collection Order News

President Biden Issues COVID-19 Data Collection Order

President Joe Biden has ordered federal agencies to work with the government’s COVID-19 response coordinator in efforts to collect, publish and share pandemic-related data and address disinformation or misinformation campaigns regarding the public health crisis. The executive order calls for the modernization of infrastructure that can support data-drive approaches to help the U.S. prepare for