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MuleSoft’s Shad Imam: APIs Could Offer Agencies Flexibility to Meet Customer Demands

Shad Imam

Shad Imam, head of federal pre-sales at MuleSoft, has said agencies seeking to meet changing customer demands should advance connectivity using application programming interfaces.

“APIs are quickly becoming core building blocks for digital transformation because they make systems easy to access and allow data to be decoupled from complex underlying systems,” Imam wrote.

“As a result, developers are free to code what customers want and innovate faster.”

He noted that APIs work to help agencies streamline their migration to the cloud by providing developers the capability to decommission legacy apps in a gradual manner.

Imam discussed how a set of reusable APIs has helped the Agriculture Department come up with online and mobile applications for specific functions in support of clients’ needs and cited how API-led connectivity helps agencies ensure cybersecurity.

“API-led connectivity embeds security by design, allowing agencies to see the policies they need to apply across the organization or within specific departments,” he wrote.

“As APIs become the standard for communication across enterprises, agencies will be able to securely plug new technologies into their application networks because they’ve already done the maximum amount to reduce risk.”

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