Deloitte’s Phong Huynh, Raj Yanambakkam: PaaS Could Help Agency Employees Improve Customer Engagement

Phong Huyhn

Phong Huynh and Raj Yanambakkam of Deloitte have said platform as a service could help government agencies attract and retain employees and advance innovation when it comes to customer engagement.

Huynh and Yanambakkam wrote that PaaS works to accelerate transformation by allowing agency employees to focus on citizens and relieving them from repetitive activities.

“PaaS arms agency employees with consistent data and functionality so that they can see a comprehensive history of how they interact with customers while working to eliminate overlap and inefficiencies.”

Raj Yanambakkam

They discussed how PaaS helps ensure the consistency in an agency employee’s user experience.

“It extends to how employees navigate between programs, how they search, and how their tasks and dashboards are organized. And once an employee is set up on the platform, he or she can seamlessly access any new applications and capabilities as they are added,” they noted.

“The consistency woven into a platform enables faster adoption of new technology and supports ongoing training.”

Yanambakkam and Huynh explained how PaaS could enable agencies to facilitate coordination across initiatives and provide ways to help government personnel streamline the process of engaging with citizens.

They said agencies seeking to generate insights with regard to PaaS adoption in order to address specific needs should look for an experienced and knowledgeable partner.

Huynh is a principal at Deloitte while Yanambakkam is a senior manager at the consulting firm.

You may also be interested in...

Defense Digital Acquisition and Modernization Forum

Expert Panel to Discuss DoD Strategies at GovConWire’s Defense Digital Acquisition and Modernization Forum

GovConWire’s Defense Digital Acquisition and Modernization Forum on Dec. 1 will feature an expert panel, composed of federal and industry leaders across the government contracting sector. The panel will address the DoD’s Software Acquisition Strategy, Defense Acquisition Workforce Development and the future of data and information technology modernization across agencies. To register for the Defense Digital Acquisition and Modernization Forum, as well as view upcoming opportunities, visit GovConWire’s Event Page.

The White House

Jake Sullivan Appointed National Security Adviser Under Biden Administration

Jake Sullivan, formerly deputy assistant to the president under the Barack Obama administration, has received appointment as national security adviser to President-elect Joe Biden. Sullivan is among the six key members of the incoming administration's foreign policy and national security team unveiled Monday.