Valerie Armbrust, managing director of North America child services at Accenture (NYSE: ACN), said that an outcome-based service delivery model that employs technology could help child welfare personnel as they work to protect children from abuse and neglect.
Taking a more personal approach “isn’t about simply deploying better or faster technology for caseworkers; it’s about placing families and their children at the center of every investment and interaction,” Armbrust wrote.
She discussed how siloed child welfare systems hamper the ability of caseworkers to gain access to data and how the Accenture Case Insight Solution works to address that challenge.
“ACIS puts crucial information at the fingertips of frontline staff and is engineered to promote positive outcomes for children and families,” she wrote. “It is designed to give caseworkers a holistic view of a child and family.”
Armbrust described how ACIS could help caseworkers gain insights as they deal with parents working multiple jobs and provide child care services to such parents.