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HighPoint’s Cal Shintani: OMB Guidance Update to Help Feds Surpass Private-Sector Customer Experience

Cal Shintani

TYSONS CORNER, VA, August 13, 2018 — Cal Shintani, chief growth officer at HighPoint Global, has said federal agencies should develop a roadmap based on the Office of Management and Budget‘s Circular A-11 as they work to tailor and enhance customer experience, ExecutiveBiz reported July 30.

Shintani wrote that Section 280 of OMB’s guidance serves to build on customer experience as a cross-agency priority in line with the President’s Management Agenda, as part of a larger effort to surpass customer experience in the private sector.

“Government agencies have an enormous opportunity to really connect with citizens and deliver customized CX and services that directly and positively impact citizens’ lives,” Shintani added.

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