TYSONS CORNER, VA, Dec. 15, 2017 â AvayaÂ will support theÂ North American Aerospace Defense Command‘s annual program to track “Santa Claus” during Christmas with a contact center platform that will work to accommodate calls from the public, ExecutiveBiz reported Wednesday.
The company said TuesdayÂ theÂ Avaya Customer Engagement technology will help volunteers on the NORAD Tracks Santa program process calls and other messages from around the world through theÂ 1- 877-Hi-NORAD hotline from Dec. 24 to 25.
“We are hoping for another record setting year for NORAD Tracks Santa and a delightful experience for each and every caller and volunteer,” saidÂ Jerry Dotson, vice president ofÂ Avaya Government Solutions.
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