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Avaya Contact Center Tech to Support ‘NORAD Tracks Santa’ Program; Jerry Dotson Comments

Jerry Dotson

TYSONS CORNER, VA, Dec. 15, 2017 — Avaya will support the North American Aerospace Defense Command‘s annual program to track “Santa Claus” during Christmas with a contact center platform that will work to accommodate calls from the public, ExecutiveBiz reported Wednesday.

The company said Tuesday the Avaya Customer Engagement technology will help volunteers on the NORAD Tracks Santa program process calls and other messages from around the world through the 1- 877-Hi-NORAD hotline from Dec. 24 to 25.

“We are hoping for another record setting year for NORAD Tracks Santa and a delightful experience for each and every caller and volunteer,” said Jerry Dotson, vice president of Avaya Government Solutions.

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