Avaya Contact Center Tech to Support ‘NORAD Tracks Santa’ Program; Jerry Dotson Comments

Jerry Dotson

TYSONS CORNER, VA, Dec. 15, 2017 — Avaya will support the North American Aerospace Defense Command‘s annual program to track “Santa Claus” during Christmas with a contact center platform that will work to accommodate calls from the public, ExecutiveBiz reported Wednesday.

The company said Tuesday the Avaya Customer Engagement technology will help volunteers on the NORAD Tracks Santa program process calls and other messages from around the world through the 1- 877-Hi-NORAD hotline from Dec. 24 to 25.

“We are hoping for another record setting year for NORAD Tracks Santa and a delightful experience for each and every caller and volunteer,” said Jerry Dotson, vice president of Avaya Government Solutions.

About Executive Mosaic: Founded in 2002, Executive Mosaic is a leadership organization and media company. Executive Mosaic offers highly coveted executive events, breaking business news on the Government Contracting industry, and delivers robust and reliable content through seven influential websites and four consequential E-newswires. Headquarters are located in Tysons Corner, VA. www.executivemosaic.com

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