Hello, Guest!
  • Saturday, April 20, 2024

National Government Services to Continue CMS Next-Gen Desktop Program Support Under Potential $310M Award


The Centers for Medicare & Medicaid Services has awarded National Government Services a potential $310 million contract to continue helping CMS manage contact center calls from Medicare beneficiaries and health insurance marketplace customers through the Next-Generation Desktop program.

National Government Services said Monday the follow-on contract has a two-month base period of performance and up to nine option years.

The company noted its NGD program works to help approximately 20,000 Medicare and marketplace customer service representatives process more than 60 million calls annually.

CSRs uses the program to access data from claims and enrollment systems as well as view history of interactions.

The system is designed to also help CMS assist consumers who shop for or seek information about private health plans via the federally run marketplace.

National Government Services has supported the NGD program since 2001.

Video of the Day

Related Articles

BlueVoyant Names Sebastian Sobolev as Product VP Executive Moves

BlueVoyant Names Sebastian Sobolev as Product VP

Sebastian Sobolev, a cybersecurity and data analytics professional, has been appointed vice president of product at New York-based cloud-native cyber defense platforms provider BlueVoyant. He announced his new position in a LinkedIn post published Thursday. Prior to his current position, Sobolev was chief technology officer at BlueVoyant’s government solutions business and was responsible for technology

Iridium Reports Q1 2024 Results, Completes 1st Ever Acquisition; Matt Desch Quoted Financial Reports

Iridium Reports Q1 2024 Results, Completes 1st Ever Acquisition; Matt Desch Quoted

Iridium Communications (Nasdaq: IRDM) presented its Q1 2024 financial results, in which total revenue reacched $203.9 million, although slightly lower by 0.7 percent from a year ago. Notably, the voice and data satellite communications provider’s net income increased 101.1 percent year-over-year to $19.65 million, while the subscriber base grew 7 percent compared to Q1 2023, Iridium said

L3Harris Books $187M USSF Space Surveillance System Maintenance Contract Contract Awards

L3Harris Books $187M USSF Space Surveillance System Maintenance Contract

L3Harris Technologies (NYSE: LHX) has secured a potential $187 million contract to continue helping the U.S. Space Force maintain and upgrade its space surveillance systems and command centers dedicated to providing space domain awareness for military and civilian users. The award exercises the option year five of the potential 10-year, $1.2 billion Maintenance Of Space