ICF Awarded Maryland DHR Call Center Operations Contract

ICF logo_EbizTYSONS CORNER, VA July 30, 2015 — ICF International (Nasdaq: ICFI) has won a $20 million contract to manage the Department of Human Resources call center in Maryland through 2020, ExecutiveBiz reported Wednesday.

The terms of the deal involve the use of the ICF Connect customer relationship management tool to implement, manage and operate the contact center, ICF said Tuesday.

The customer service center provides information, assistance and other social services in support of DHR’s state children and families services.

About Executive Mosaic: Founded in 2002, Executive Mosaic is a leadership organization and media company. It provides its members an opportunity to learn from peer business executives and government thought leaders while providing an interactive forum to develop key business and partnering relationships. Executive Mosaic offers highly coveted executive events, breaking business news on the Government Contracting industry, and delivers robust and reliable content through seven influential websites and four consequential E-newswires. Executive Mosaic is headquartered in Tysons Corner, VA. www.executivemosaic.com

Contact:
David Smith
(703) 226-7002
david.smith@executivemosaic.com

Check Also

Dave Levy VP AWS

Dave Levy: AWS Cloud Helps Census Bureau Process Big Data

TYSONS CORNER, VA, July 13, 2020 — Amazon Web Services helped the Census Bureau migrate its decennial count website to a AWS GovCloud region that is intended for hosting sensitive information, ExecutiveBiz reported July 2.

Natalie Gregory VP Carahsoft

Natalie Gregory: Carahsoft Partners With Anchore to Offer Agencies Container Security Tech

TYSONS CORNER, VA, July 13, 2020 — Carahsoft Technology added an Anchore container security inspection platform to its list of public sector offerings on contract vehicles managed by NASA, Maryland and the U.S. Air Force, ExecutiveBiz reported July 2.