Tom Romeo Sees Industry, Govt Opportunity in Citizen-Centric Service Delivery

Tom Romeo
Tom Romeo

TYSONS CORNER, VA April 2, 2015 — Executive Mosaic — Maximus (NYSE: MMS) Federal Services President Thomas Romeo has urged companies to continue sharing their commercial successes and best practices with the public sector so that consumers can enjoy the same level of service delivery, ExecutiveBiz reported Wednesday.

The executive wrote in an opinion piece for Federal Times that each government encounter amounts to a person’s journey as a citizen of his country.

“Considering the simplicity and ease we’re used to when shopping on Amazon or finding car insurance on Geico, it’s easy to see why today’s consumers expect a similar experience from federal agencies, ” Romeo said.

This need creates an opportunity for tech firms but the government must also play the role of further refining its citizen-centric services process, he added.

“Improving the citizen experience will require every agency, at every level of government, to truly understand the citizens they serve and tailor an approach that meets their needs and expectations. When effectively delivered, the citizen journey becomes a superior experience for all, ” Romeo said.

About Executive Mosaic: Founded in 2002, Executive Mosaic is a leadership organization and media company. It provides its members an opportunity to learn from peer business executives and government thought leaders while providing an interactive forum to develop key business and partnering relationships. Executive Mosaic offers highly coveted executive events, breaking business news on the Government Contracting industry, and delivers robust and reliable content through seven influential websites and four consequential E-newswires. Executive Mosaic is headquartered in Tysons Corner, VA.

David Smith
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