Leidos (NYSE: LDOS) has won a potential five-year, $178 million contract to help handle customer calls for the Defense Health Agency in order to help Military Health System beneficiaries gain access to health systems.
The company’s team of customer service representatives, telehealth nurses and appointment clerks will work to receive customer calls and triage the queries based on standard algorithms, protocols and guidelines, Leidos said Monday.
Steve Comber, group health president, said the company intends to help DHA provide healthcare to military service members and their families across the country through the Nurse Advice Line.
DHA also intends for military beneficiaries to use the line to set, cancel and reschedule appointments through the MHS Composite Health Care System and the Coast Guard‘s Epic electronic health record system.
The contract covers one base year four one-year options.