Avaya Inc. (NYSE: AV) has completed the acquisition of Israel based ITNavigator as Avaya looks to expand its cloud-based offerings with social media, management and reporting technologies.
Avaya intends for the acquisition to address the social media requirements of customers, grow its reporting and monitoring services, as well as enhance the company’s cloud, unified communication and contact center management technologies, Avaya said Tuesday.
Avaya’s new wholly-owned subsidiary, ITNavigator, deploys its social media gateway either as a standalone service or as a hybrid cloud platform.
Gary Barnett, senior vice president and president of collaboration at Avaya, said the company has used and currently uses ITNavigator’s contact center, UC and cloud applications.
The social media company’s management and performance monitoring tools work to collect updates from various sources, including customer relationship management and billing systems and transmit the reports through cloud, hybrid or heterogeneous platforms.
