The system will reduce backlogs and process increased benefits, pension and dependency.
“The VA has the honorable mission of providing important benefits to veterans, ”said Joseph Doherty, executive vice president and chief operating officer of ACS Government Solutions. “Our role is to provide services and technology that simplify and speed up access to these benefits.”
“When government agencies re-engineer their processes, it has an immediate, positive impact on the people they serve, ” he added.
The paperless claims system will make it easier for veterans to file disability claims and receive benefits. ACS plans to lead an outreach program in which veterans will be encouraged to file claims online and be advised on how to use the VA’s web portal.
The work will be performed at ACS’ facility in London, Ky.