Accenture and Oracle have partnered to jointly develop integrated software packages to help social service agencies from across the world establish cost-effective technology solutions to deal with rising workloads while providing enhanced oversight capabilities and supporting outcome-focused program delivery.
“Public agencies are looking for technology solutions that can lower costs while increasing their ability to handle rising workloads to deliver better and more effective services for the citizens they serve, ” said David McCurley, Accenture’s global managing director for human services.
The solution is partly based on Oracle’s Siebel CRM Public Sector Case Management commercial-off-the-shelf (COTS) product, Oracle’s Policy Automation rules engine and Accenture’s extensive experience developing child welfare solutions globally. The program is aimed to provide a foundation and structure for next-generation child welfare services in a manner consistent with the Accenture Public Service Platform.
“We are working with Oracle to address the rapidly rising public agency interest in commercial-off-the-shelf solutions as an alternative to more expensive custom-built software, ” said McCurley. “This collaboration has resulted in our development agreement and the introduction of a new solution for child welfare case management.”