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Contract Award – ACS – San Mateo County Transit District

Today, Affiliated Computer Services (ACS) announced that it has been selected by the San Mateo County Transit District (SamTrans) to install a Predictive Bus Arrival / Departure System (PADS) system, which will provide real-time bus arrival/departure information to their customers via the Web, telephone systems, and on dynamic message signs at major SamTrans terminals.

The new system will provide riders with updated and real-time schedule information by utilizing Global Positioning System (GPS) reports from SamTrans buses. Bus arrival and departure information will be delivered to message signs located at the Daly City, Millbrae and Colma Bay Area Rapid Transit (BART) Stations along with the Redwood City and Palo Alto Caltrain Stations.

Additionally, specific signs will be equipped with an Americans with Disabilities Act compliant audio component allowing passengers with disabilities to hear what is being displayed on the sign intermittingly. The PADS system will also be integrated into the San Francisco Bay Area 511 traveler information system, allowing people to obtain travel information from their home, business or cellular phone.

“The PADS project is a key component of SamTrans’ drive to continually improve the quality of service that we offer to our passengers, ” said Robert Tam, manager of Technology and Research and Development at San Mateo County Transit District.” Working with ACS, the PADS project will allow SamTrans to improve our riders’ experience by providing our customers with more means of accessing real-time, dynamic service information.”

“ACS SmartTraveler real-time passenger information systems have become increasingly common as public transportation systems continuously improve the quality and amount of information that can be provided to passengers, ” said David Kachemov, senior vice president and managing director of ACS Transportation Solutions Group. “As a long-time ACS customer, SamTrans is leveraging its investment in its vehicle location system and conveying real-time schedule information to grow its ridership and making its services more attractive to the public.”

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