TYSONS CORNER, VA, February 25, 2016 — Tom Romeo, president of Maximus‘ (NYSE: MMS) federal services business, has said the government continues to explore ways to bolster the “citizen journey” in public services through lessons learned from commercial customer experiences.
“Agencies and their industry partners need to examine this all the way from the business process through the technology solutions and how that all integrates together to make the citizen’s journey as productive and positive as possible, ” Romeo told ExecutiveBiz in an interview published Wednesday.
He also discussed how collaboration between agencies and between government and industry partners will help push forward desired changes in IT acquisitions.
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