On Tuesday, the Ottawa Regional Hospital and Healthcare Center (Ottawa Regional) selected Siemens Enterprise Communications Group (SEN Group) and PosTrack Technologies to deliver a hosted unified communications (UC) solution. The two companies proposed the solution based on the OpenScape Voice Application, a scalable native SIP solution that is uniquely capable of centralizing voice and data into a single, seamless communication stream.
The solution also provide managed services component with 24/7 fault monitoring and service desk support, which helps to eliminate the need for trained on-staff resources, while still providing business continuity protection with offOffice Forms Facilitator-site communications intelligence. PosTrack is also directly connected to the Illinois Century Network, which is designed to enable them to deliver services more simply and cost effectively to education, municipalities and healthcare institutions such as Ottawa Regional.
Leveraging a hosted OpenScape Voice solution also makes it easier to add additional applications in the future such as video conferencing, wireless SIP phones, and fixed mobile convergence (FMC), plus connectivity to other third-party SIP applications and devices. This will help give doctors and nurses more mobility, assist the hospital to streamline workflows, and help increase their emergency response times.
“Ottawa Regional is really at the forefront of leveraging UC to deliver advanced communications capabilities to help improve workflow and clinical processes while also assisting in reducing costs,” said Michael Garland, senior vice president of North American Channels for SEN Group. “The hosted OpenScape Voice application delivered by PosTrack provides the advanced features, scalability and reliability a healthcare organization requires, while offering a standards-based platform for future communications needs, allowing Ottawa to continue to focus on delivering quality healthcare to its patients.”
“Choosing a hosted solution gives Ottawa Regional the flexibility to deploy UC to doctors, staff and patients when and where they need it,” said Chris Shaw, PosTrack senior VP of Sales & Channel Development. “Plus, it will be easier to add applications such as Real-Time Location Services (RTLS) for help with better tracking of patients and hospital assets; and Fixed-Mobile Convergence (FMC), included in the initial rollout, that make it easier for doctors and staff to move between the hospital and outlying offices while staying connected.”